Jenkins is an open source automation server with a vibrant community of users and contributors. As an open source project, Jenkins offers community-based support through various channels.
As an open source project, Jenkins operates on a community-based support model:
Community-driven support: Help comes from fellow Jenkins users and contributors, not paid support staff
Best-effort basis: Support is provided by volunteers on their own time
Self-service oriented: The community provides extensive documentation and resources for self-help
No guaranteed response times: Response times depend on volunteer availability and issue complexity
The Jenkins project provides extensive self-help resources and should be your first stop for information:
User Documentation - Comprehensive user guides and tutorials
Pipeline Documentation - Documentation for Jenkins Pipeline
Solution Pages - Common use case solutions
Developer Documentation - Information for those extending Jenkins
Our community forums are the primary place to get help for Jenkins usage questions:
community.jenkins.io - Ask questions, share knowledge, and engage with other Jenkins users
Jenkins Mailing Lists - General user mailing list with archives
There are also third party sites that contain many Jenkins questions and answers:
Jenkins Subreddit r/jenkinsci hosts questions and answers and discussions related to Jenkins
For real-time discussions and quick questions:
Jenkins Chat - Connect via Gitter, IRC, or Slack channels
For demonstrable bug reports and feature requests:
How to report an issue - Guidelines for effective issue reporting
Jenkins Issue Tracker - Report bugs or request features
While Jenkins is an open source project, several companies offer commercial support services including:
Consulting services from CI/CD specialists
Enterprise support contracts from companies specializing in Jenkins
Training and certification programs
Managed Jenkins services and cloud offerings
| The Jenkins project does not endorse specific vendors. Users should perform due diligence when selecting commercial support options. |
CloudBees offers a commercial derivate of Jenkins with support and training options.
Feathersoft offers Jenkins development and consulting services for Jenkins.
InfraCloud offers support and consulting services for Jenkins.
ITMethods provides managed Jenkins services and support.
StackGenie offers support, hosting and consulting services for Jenkins.